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Privacy Policy

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Last updated on Sep 13th 2023

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Desi Trails is brand / Trade name registered to 13TH BINARY PRIVATE LIMITED

This privacy policy sets out how 13TH BINARY PRIVATE LIMITED uses and protects any information that you give 13TH BINARY PRIVATE LIMITED when you use this website.

13TH BINARY PRIVATE LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

13TH BINARY PRIVATE LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

We may collect the following information:

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  • Name and job title

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

 

What we do with the information we gather

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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

 

How we use cookies

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A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Controlling your personal information

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You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@desitrails.xyz

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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REFUND & CANCELLATION

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RESERVATION

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  • Please make advance reservations via telephone or book online to ensure room availability.

  • Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.

  • Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.

  • The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.

  • The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess etc.

  • Currency conversions are estimates and are provided as information only. The bill on check out for stay shall be charged in the hotel’s local currency.

  • We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.

  • On check in to the hotel, please present the hotel reservation confirmation voucher along with valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving licence, or any photo ID card issued by Central/ State government and a valid credit card for any incidental and/ or extra charges.

  • All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale Rates do not permit any changes in the hotel booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on a first come first served basis. Desi Trails reserves the right to withdraw and/or amend the promotion/sale without any prior notice.

  • All extra services & amenities not part of this offer will be available at an additional charge only.

  • This offer cannot be combined with any other offer/promotion or benefit(s) available through any loyalty program run by Desi Trails or any third party.

  • In case of non-availability of a pre-booked room at the time of arrival, the hotel will offer an alternate similar standard hotel/ in a similar room type, at its discretion and without any further liability.

  • Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment.

  • All rates are subject to prevailing local taxes as applicable on room tariff & services opted.

 

OCCUPANCY

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  • Normal occupancy permits a maximum of two people per room. Additional person (if room size permits) is charged extra as per the prevalent rate of the Hotel.

 

DEPOSIT/ ONLINE PAYMENT

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  • The deposit / online payment to be paid in advance equivalent to total room nights booked for the entire stay to get the confirmed reservation.

  • We accept deposits only against the Maestro, Visa and MasterCard. For any alternate mode of payment, please contact the hotel’s reservations.

  • Corporate reservations need to be secured by a company credit card. For any alternate mode of payment, please contact the Hotel's Reservation.

  • Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in cancellation & early checkout policy.

 

CANCELLATION AND EARLY CHECKOUT POLICY

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  • In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation for a refund of your deposit. The guidelines in this regards as under:-

  • The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.

  • Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.

  • Please note that if an online booking is modified or cancelled with the hotel’s reservations Office/ Hotel’s sales office, it cannot be further modified or cancelled online.

  • The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online.

  • In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).

  • Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.desitrails.xyz without benefits / restrictions.

  • In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification.

  • Please note for reservation of more than one room in that case all rooms are determined as "reserved nights". For example, two (2) rooms reserved for four (4) nights would be (8) reserved nights, hence to such (8) reserved nights the applicable cancellation period is 72 hours.

 

The cancellation applicable as under: -

Reserved Room Nights(No.)

Cancellation Period prior to arrival

15 days before - full refund  | 10 days before - 80% refund  |  3 days before - 60% refund post that no refund.

 

REFUND POLICY

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  • On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on the billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.

  • In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.

 

CHECK IN

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  • Normal check in time is 12:00 PM. For late arrivals, please call for instructions on the procedure for arrival after 6 PM.

  • Check-out is at 11 AM.

  • Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.

 

MODIFICATION

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  • Any modification in the reservation is subject to availability at the time of making such a request.

 

CHILDREN AND INFANTS

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  • Child (up to 5 years) can stay free of charge with parents without an extra bed. Also this option is only available for booking to cottages not dorms.

  • Children between 5 years to 12 years of age will be charged extra only if an extra bed is requested. Also this option is only available for booking to cottages not dorms.

  • Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied. Also this option is only available for booking to cottages not dorms.

 

NON-ARRIVAL TO THE HOTEL (NO SHOW)

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  • If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.

  • If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

 

SHORTENED STAY (EARLY CHECK-OUT)

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  • Shortened stay is subject to the entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimise the charge by the hotel subject to cancellation policy.

 

SPECIAL REQUEST

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  • Please note that Hotel neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival.

  • The request for pick-up requires intimation to the reservation at the time of the room(s) booking.

 

CONFIRMATION VOUCHER

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  • The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience.

  • It is necessary to present the confirmation voucher to the hotel on arrival. Failure to produce the confirmation voucher may result in the hotel not honouring your reservation unless the hotel is able to trace & match the excess in the reservation system.

 

PAYMENT SECURITY

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  • It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.

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